Gaming should be a source of entertainment, not stress. Khela 99 wants you to always enjoy within your limits. This page has all the information and tools you need for responsible gaming.
Responsible gaming at Khela 99 means knowing your limits, planning ahead, and enjoying gaming and betting mindfully. Sports betting or casino games only become a problem when they start to negatively affect other areas of your life — your family, work, or finances.
Responsible gaming doesn't mean you can't play. It means setting a clear budget before you start, not playing beyond your time limit, and avoiding impulsive big bets. Khela 99 wants every player to see gaming as entertainment — not as a source of income.
Since online gaming is still relatively new in Bangladesh, many people are not fully aware of responsible gaming practices. That's why Khela 99 places special importance on building awareness. Our platform includes multiple tools to help you stay in control of your gaming.
Remember: Gaming is a form of entertainment. When it starts affecting your peace of mind or financial security, that's your cue to take it seriously.
Khela 99's responsible gaming policy is built in line with international gaming safety standards. We believe gaming is far more enjoyable in a safe environment, and we encourage every new member to read through these guidelines carefully.
Problem gambling habits often develop gradually and can be difficult to recognize early on. Watch out for the following signs:
If you notice two or more of the above signs in yourself, reach out to Khela 99's support team or temporarily pause your account.
Ask yourself the questions below. If you answer "Yes" to three or more, consider seeking help.
Do you bet more to try to win back money you've lost?
Have you tried to cut back on gaming but been unable to?
Is gaming or betting affecting your family life or work?
Are you playing with borrowed money or household funds?
Are you hiding your gaming from family or friends?
When you're not playing, do you find yourself constantly thinking about gaming?
If 3 or more answers are "Yes": Contact Khela 99 Support right away. Set up a Self-Exclusion or Cooling-Off Period.
Khela 99 offers several powerful tools to support responsible gaming on the platform. All of these tools are accessible directly from your account settings.
Set a fixed limit on your daily, weekly, or monthly deposits. Once you reach your limit, no further deposits will be accepted — keeping your budget protected.
Set a maximum time limit for each gaming session. You will be automatically logged out once the time is up.
Take a break from gaming for a set period (1 day to 6 weeks). Your account remains active, but you will not be able to place bets or make deposits during this time.
Close your account completely for an extended period (from 6 months up to 5 years). Even if you request to reopen it during this time, the account will remain locked.
Set a maximum limit on how much you can wager over a given period. This protects you from impulsive, excessive betting.
You'll receive periodic pop-up notifications showing how long you've been playing and how much you've spent.
To activate these tools, log in to your account and go to "Settings → Responsible Gaming". Our support team is available to help with any issues.
If you're experiencing gaming problems, don't be discouraged. With the right steps, it's possible to get through this. Follow the steps below:
The first and most important step is acknowledging the problem. Tell yourself or your family that you need help. This is not a sign of weakness — it takes real courage.
Enable a cooling-off period or self-exclusion from your Khela 99 settings. This will immediately protect you from further harm.
Email us at support@khela99.ws or reach out via live chat. Our trained team will assist you with complete confidentiality.
Gaming addiction is a mental health condition. Please reach out to Bangladesh's National Mental Health Helpline or a qualified counselor.
Talk openly with your loved ones. Their support can make the recovery process significantly easier.
When you're fully ready and with expert guidance, return with a small budget and strict limits. Don't rush it.
Responsible gaming at Khela 99 means playing smart. Follow these 10 rules and gaming will always stay enjoyable:
The Bottom Line: Responsible gaming means staying in control. Khela 99 is always here for you.
Khela 99 strictly prohibits anyone under 18 from registering or gaming on the platform. Age verification is mandatory at sign-up and is reconfirmed during the KYC process.
If you have children or teenagers at home, take the following precautionary steps:
Khela 99 takes immediate action against any underage account and cancels all associated transactions.
You're not alone. If you're struggling with gaming, Khela 99's support team is always here for you — with complete confidentiality.
Remember, asking for help takes courage. Khela 99's commitment to responsible gaming goes beyond policy — we genuinely care about your wellbeing.
We are always here to help you uphold every aspect of responsible gaming.
Strict age verification is enforced during registration and the KYC process. No one under 18 is permitted to play on Khela 99.
Every player can set their own deposit, betting, and time limits. Limits can be lowered immediately, but increasing them requires a 24-hour waiting period.
You can view your full gaming history, win/loss record, and spending details at any time — stay informed.
Khela 99's support team is specially trained in responsible gaming. They're ready to help with empathy whenever you need it.
Once self-exclusion is activated, your account cannot be reactivated before the set period ends — this provides a strong layer of protection.
Khela 99's responsible gaming policy is developed in accordance with the guidelines of the international Responsible Gambling Council.